• Pleasurable shopping experience was significantly praised by Millenial CVS shoppers, ensuring a pleasurable shopping experience is therefore crucial to maintain this customer group.


• Users highlight exceptional customer service (particularly the staff Margaret, Kris, Laura, Yasmin, Sarai, Steven McDonald, mrs pat, Iridian, Liz, Dr. Tran, Marlene, Maurice, Trevor), emphasizing the significance of good customer service in shaping the customer's overall experience.


• Customers satisfaction with finding everything they needed quickly and easily underscores the importance of efficient and well-organized store layout and stocking strategy.